pk11's Privacy Policy

1 Introduction & Scope

pk11 ("we", "our", "platform") places the highest importance on the privacy and protection of personal information of its users ("you", "your"). This Privacy Policy ("Policy") applies to pk11's website, mobile application, and all related services.

This policy describes what kinds of personal information we collect, how we store and process that information, the purposes for which we use it, and the measures we take to keep your information secure. Continuing to use pk11's services means you have accepted the terms of this policy.

2 What Information We Collect

pk11 collects various types of information to operate its services. This information falls into the following categories:

2.1 Information You Provide Directly

When you create an account on pk11 or use its services, the following information may be collected:

• Full name and date of birth
• Email address and contact details
• Documents required for identity verification (copy of national ID card or passport)
• Payment method details (information related to bKash, Nagad, Rocket, or Upay)
• Username and password (stored in encrypted form)

2.2 Automatically Collected Information

Certain technical information is collected automatically when you use the pk11 platform:

• IP address and device identification details
• Browser type and operating system information
• Time, date, and location of access to the platform
• Usage data collected through cookies and similar tracking technologies
• Gaming activity and transaction history

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may receive information about you from trusted third parties. Such collection of information is always conducted within the limits of applicable law.

3 Purpose of Data Use

pk11 uses your personal information for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To provide gaming services, betting activities, and related features.
• Financial transactions: To process deposits, withdrawals, and other financial operations.
• Security and fraud prevention: To ensure account security and detect unlawful activity.
• Customer support: To help resolve your questions and issues.
• Responsible gaming: To ensure compliance with responsible gambling guidelines.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To conduct analytical activities aimed at improving the quality of our products and services.

4 Disclosure and Sharing of Information

pk11 may share your information with the following parties in specific circumstances:

4.1 Service Providers

Necessary information may be shared with trusted organisations that assist in providing services such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, technology infrastructure, and customer support. These organisations may use the information only to carry out specific tasks.

4.2 Legal Obligations

In cases involving court orders, legal demands from investigative authorities, or other mandatory legal requirements, we may be obliged to disclose your information to the relevant authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. In such circumstances we will notify users in advance and provide them with information about their options.

4.4 Disclosure with Consent

Beyond the reasons listed above, we do not disclose your information to any third party without your explicit consent.

5 Data Security Measures

pk11 applies industry-standard technical and organisational measures to protect your personal information:

• SSL encryption: All communications on our platform are secured through SSL (Secure Socket Layer) technology, which prevents unauthorised third-party access during data transmission.
• Data encryption: All sensitive information stored — particularly passwords and financial data — is stored using strong encryption algorithms.
• Access control: Only authorised personnel may access user information, and only to carry out necessary tasks.
• Security monitoring: We conduct regular security audits and operate automated monitoring systems to detect suspicious activity.
• Two-factor authentication: Two-factor authentication (2FA) is available to enhance account security.
• Staff training: All our staff are trained on policies relating to the protection and confidentiality of personal information.

However, no method of transmitting information over the internet or storing it digitally can be guaranteed to be completely secure. pk11 makes all reasonable efforts to keep your information protected.

6 Cookie Policy

pk11 uses cookies to improve the user experience and ensure the platform functions correctly. A cookie is a small text file stored in your browser.

6.1 Types of Cookies

• Essential cookies: These are necessary for the basic operation of the platform. Core functions such as login and transactions are not possible without these cookies.
• Performance cookies: These help improve service quality by analysing how users interact with our platform.
• Functionality cookies: Used to remember your preferences and settings, such as language preference.
• Analytics cookies: Help us improve our services by analysing overall usage patterns.

6.2 Cookie Controls

You can disable cookies through your browser settings. However, please note that disabling essential cookies may disrupt some important functions of the platform.

7 Data Retention Period

pk11 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Information for active accounts is retained throughout the entire period the account is in operation.
• Even after an account is closed or deactivated, information is retained for a defined period in accordance with legal and financial record-keeping requirements.
• Transaction records and KYC documents are retained in accordance with the requirements of applicable law.
• After the required period, information is securely deleted or anonymised.

8 User Rights

As a pk11 user, you have the following rights regarding your personal information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: You have the right to request correction if your information is inaccurate or incomplete.
• Right to erasure: In certain circumstances you have the right to request that your information be deleted, although information required to meet legal obligations may not be erasable.
• Right to restrict processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to data portability: The right to receive a copy of your information in a machine-readable format.
• Right to object: The right to object to the processing of your information for specific purposes.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable time.

9 Protection of Minors

pk11's services are for persons aged 21 and above only. We do not knowingly collect personal information from any minor or permit them to create an account.

We follow an age verification process at the time of account registration. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.

10 International Data Transfers

To operate pk11's services, your information may need to be transferred to or stored on servers located outside Bangladesh. In such cases we ensure that:

• Adequate data protection measures are in place in the receiving country or region.
• Data is transferred through appropriate contractual or legal safeguards.
• Third-party service providers are required to maintain data protection standards consistent with this privacy policy.

11 Changes to This Policy

pk11 reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Publish a notice on the website.
• Update the "Last updated" date at the top of the policy.
• For important changes, we will endeavour to notify registered users by email.

Continuing to use pk11 after an update means you have accepted the revised policy. We therefore recommend reviewing this page regularly.

12 Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Support is available in Bengali and English via 24/7 live chat.

We will review your complaint within a reasonable time and take appropriate action. We take any concerns about your privacy seriously.